Refund policy

Effective Date: August 2026

At EVCounts, we appreciate your support and strive to provide high-quality apparel and accessories that you'll be proud to wear. Because every item is made to order specifically for you, our return policy differs from that of traditional retail stores.

Made-to-Order Products

All EVCounts products are produced after your order is placed. This made-to-order process helps reduce waste and allows us to offer unique designs.

For this reason, we do not accept returns or exchanges for items ordered in the wrong size, color, or style, or for buyer's remorse.

Please review product descriptions and size charts carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

If you receive a product that is:

  • Damaged during shipping
  • Defective
  • Printed incorrectly
  • Different from the item you ordered

please contact us within 30 days of receiving your order.

When contacting us, please include:

  • Your order number
  • A brief description of the issue
  • Clear photographs showing the problem

Once we review your claim, we'll work quickly to provide a replacement or refund when appropriate.

Lost Packages

If your tracking information shows an unexpected delay or you believe your package has been lost in transit, please contact us as soon as possible. We'll work with the shipping carrier and our fulfillment partner to help resolve the issue.

Order Changes and Cancellations

Because orders enter production shortly after they are placed, changes or cancellations may not be possible once production has begun.

If you need to modify your order, please contact us immediately after placing it. We'll do our best to accommodate your request whenever possible.

Refund Processing

Approved refunds will be issued to the original payment method used during checkout.

Depending on your financial institution, it may take several business days for the refund to appear on your statement.

Contact Us

If you have questions regarding your order or this policy, please contact us.

Email: support@evcounts.com

We typically respond within 1–2 business days.